Terms & Conditions

SHOPLYST LIMITED

Address: 14 Fox Street, Gillingham, England, ME7 1HQ
Email: [email protected]
Effective Date: 27 May 2025

Introduction

These Terms and Conditions govern the use of the website and the purchase of digital products and services provided by SHOPLYST LIMITED. By using our website, you ("the customer" or "you") agree to comply with these Terms. If you do not agree with any part of them, please do not use the website or make any purchases.

These Terms constitute a legal agreement between you and SHOPLYST LIMITED. We recommend that you read this document carefully. If you have any questions, please contact us at [email protected]. These Terms do not limit your statutory rights under UK law.

1. Definitions

• "Company," "we," "us," "our" — SHOPLYST LIMITED, registered in England and Wales, located at 14 Fox Street, Gillingham, England, ME7 1HQ.
• "Site," "website" — the online resource at https://shoplyst.store, including all subdomains, pages, services, and product delivery platforms.
• "User," "you," "customer," "buyer" — any individual or entity using the website, browsing content, registering, or making a purchase.
• "Digital products" — intangible goods such as PDF guides, templates (Excel, Google Sheets, Notion), checklists, ZIP files, video tutorials, micro-courses, and other resources provided electronically.
• "Services" — consulting or IT services provided online, related to the use or customization of digital products.
• "Purchase," "order" — any paid acquisition of a digital product or service through the website’s payment system.
• "License" — the right to use a digital product under a limited, non-exclusive, personal, and non-transferable license.
• "Stripe" — the payment provider used to process transactions on the website.
• "Intellectual property" — copyrights, logos, texts, and materials on the website and included in the products.

2. General Provisions

2.1. Digital Products

All items offered on the website are digital. We do not ship physical products. Access is provided via email or through your account after confirmed payment.

Product types include:

• PDF guides and checklists
• Templates (Excel, Google Sheets, Notion)
• Bundles (ZIP archives)
• Video tutorials
• Productivity tools
• Consulting services (upon request)

2.2. Access and Delivery

After successful payment, you will receive a download link or access via email. Please ensure that your email address is correct. Access duration depends on the product and is stated on the product page.

2.3. Payment

All payments are processed through Stripe. We accept debit and credit cards, as well as other payment methods supported by Stripe. We do not store card data. See our Payment Policy for details.

2.4. Currency and Fees

Prices are listed in Euros (€) or British Pounds (£), depending on your country. If your card is in a different currency, your bank may apply a conversion rate and charge a fee. We are not responsible for such charges.

2.5. Payment Confirmation

After payment, you will receive a confirmation email. If the payment fails, the order will not be completed. We will contact you to assist in such cases.

2.6. Refund Policy

According to digital goods regulations, refunds are not possible once access to a product has been granted. Exceptions may be made if:

• the product does not work;
• you did not receive access within 24 hours;
• the refund is requested within 14 days and the product has not been downloaded.

To request a refund: [email protected]

2.7. Liability

SHOPLYST LIMITED is not liable for:

• data loss caused by the customer;
• violation of your local laws when using the product;
• indirect damages.
• Our maximum liability is limited to the amount paid for the product.

2.8. Intellectual Property

All products are protected by copyright. Distribution, resale, copying, or publishing without permission is prohibited.

2.9. Account

You may create a personal account to store your purchases. You are responsible for keeping your password confidential.

2.10. Changes

We may update the Terms, prices, product content, and other aspects of the website. All changes become effective upon publication.

2.11. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of the United Kingdom. You may also submit a complaint through the European Commission’s Online Dispute Resolution (ODR) platform.

3. Contact Information

If you have any questions, please contact us:
Email: [email protected]
Phone: +44 7832486552
Website: https://shoplyst.store

4. Cancellations and Changes by the Customer

We understand that circumstances can change. This section explains what you can do if you change your mind after purchase, made a mistake, or wish to modify your order.

4.1. Cancelling a Purchase

Digital products (such as PDFs, templates, video tutorials) that can be downloaded immediately after payment are non-refundable if access has already been granted. This means:

• If you have already received a download link or access to the product, cancellation is not possible.
• If you have not yet downloaded or accessed the product, you may cancel your order within 14 days of purchase by emailing us at: [email protected].

Why can’t a digital product be returned after downloading?

Because unlike physical goods, it cannot be “returned” — you already have a copy.

4.2. Requesting a Refund

You may request a refund if:

• • The product does not work as described and you have notified us;
• • You have not received access within 24 hours of payment;
• • You have not downloaded or accessed the product and have contacted us within 14 days of purchase.

To request a refund, email us at [email protected] and include:

• • Your order number or the email used for the purchase;
• • The reason for the refund;
• • Confirmation that you have not accessed or downloaded the product (we will verify this in our system).

4.3. Changing Your Order

If you made an error in your order (e.g., selected the wrong product) and have not yet received access, we can assist with correcting it — for example, by exchanging the product.

Please email us as soon as possible at [email protected] and we will do our best to help. In some cases, we may allow a change even after access has been granted, but this is at our sole discretion.

5. Cancellations and Changes by SHOPLYST LIMITED

5.1. Order Cancellation

We reserve the right to cancel any order at our discretion, including in the following cases:

• • Pricing or product description errors;
• • Product is temporarily or permanently unavailable;
• • Suspected fraud or violation of our Terms of Use;
• • Payment was not successfully completed or failed verification.

If your order is cancelled before access is provided, we will notify you and issue a full refund to the original payment method.

If access has already been granted, we may revoke or limit access in cases of rule violations, including unauthorized distribution, resale, or license breach. Refunds may not be issued in such cases.

5.2. Changes to Products and Services

We may update, modify, or discontinue digital products and services at any time, including:

• • Improvements and bug fixes;
• • Compliance with legal requirements;
• • Technical updates or platform changes.

If a product you purchased is significantly altered or removed within 30 days of purchase, and its functionality or purpose is affected, you may:

• • Request access to a previous version (if available);
• • Request an exchange for a similar product of equal value;
• • Request a partial or full refund (at our discretion).

We are not responsible for any loss resulting from changes made by third-party platforms (e.g., Notion, Google Sheets) that host our products.

5.3. Notification of Changes

In the event of significant changes or order cancellations, we will notify you:

• • At the email address provided at checkout;
• • Or by posting a notice on our website.

We recommend checking your email and our website regularly for updates.

6. Customer Responsibilities and Code of Conduct

By using our website, products, and services, you agree to act in good faith, follow these Terms, comply with applicable laws, and engage respectfully. Below are your key responsibilities as a customer:

6.1. Accuracy of Information

You agree to provide accurate, complete, and up-to-date information when placing orders, registering an account, or interacting with SHOPLYST LIMITED. We are not responsible for any consequences resulting from incorrect or false information provided by you.

6.2. Responsible Use of Products

You agree to use digital products only within the limits of the license issued by SHOPLYST LIMITED. This means you may not:

• • Copy, distribute, resell, or transfer materials to third parties;
• • Upload or publish the products publicly;
• • Use the products for unlawful purposes (e.g., fraud, spam, bypassing payment systems, etc.).

Violation of these terms may result in immediate termination of access without refund and may lead to legal consequences.

6.3. Access Security

You agree to keep your login details secure, not share your account credentials, and prevent unauthorized access to your account.
You are responsible for all actions taken under your account.

6.4. Respectful Conduct

You agree not to:

• • Use the website to distribute offensive, discriminatory, harmful, or misleading content;
• • Disrupt the site, attempt to hack its security, or use automated bots/scripts to access products;

Violate laws in your country, particularly regarding intellectual property, copyright, and online safety.

6.5. Breach of Terms

In case of violation of these terms, SHOPLYST LIMITED reserves the right to:

• • restrict or terminate access to products;
• • delete the account without prior notice;
• • refuse service in the future;
• • take legal action if necessary.

7. Intellectual Property

All materials published on the website https://shoplyst.store and/or provided to the client after purchase are the intellectual property of SHOPLYST LIMITED or our authors, partners, and contractors, unless otherwise stated. The use of these materials is governed by copyright laws, trademark laws, and other intellectual property rights of the UK and international legislation.

7.1. Copyright

All digital products (including PDF guides, templates, spreadsheets, training materials, video content, ZIP archives, textual and visual elements, design, and structural elements) are protected by copyright.

You receive a limited, personal, non-exclusive, and non-transferable license to use the purchased products only within the scope of personal or business use—depending on the type of license specified at purchase.

You are not allowed to:

• • copy, modify, publish, transmit, distribute, or sell the products to third parties without written permission from SHOPLYST LIMITED;
• • use our materials to create competing products or services;
• • post products publicly on the internet, messengers, social networks, etc.

7.2. Trademarks and Corporate Identity

The name "SHOPLYST LIMITED," logos, design, slogans, as well as the visual style of the website are trademarks and elements of the company's corporate identity. They cannot be used without our written consent, including any altered or similar designations likely to cause confusion.

7.3. Respect for Third-Party Rights

If you use materials provided by SHOPLYST LIMITED in your professional activities (e.g., in business or for clients), you must:

• • not infringe on the rights of other authors and rights holders;
• • provide attribution if required by the terms of use;
• • use the materials only within the permitted scope.

7.4. Consequences of Violation

Violation of the provisions in this section may result in:

• • blocking access to products without refund;
• • deletion of the client account;
• • legal action, including filing official claims, compensation demands, and court proceedings.

8. Limitation of Liability

SHOPLYST LIMITED strives to provide quality digital products and services. However, under the law, we must specify limitations of our liability towards you as a user or purchaser.

8.1. General Provisions

We are not responsible for any losses, damages, or expenses you incur as a result of:

• • improper use of the products;
• • technical failures on the client side (e.g., no internet access, incorrect email, outdated software);
• • inability to access the product due to third-party faults (e.g., email providers, payment systems, or cloud storage providers).

8.2. Disclaimer of Warranties

We provide products and services "as is" and "as available," without any express or implied warranties. This means we do not guarantee:

• • that the product fully meets your personal or professional expectations;
• • that the product is free of minor errors that do not affect its main purpose;
• • that access to the product will be continuous or error-free.

8.3. Liability for Damages

We are not liable for:

• • indirect, incidental, special, or consequential damages (including lost profits, data loss, reputational harm, etc.);
• • damages caused by using products contrary to the laws of the purchaser’s country.
• • The maximum amount of our liability under any circumstances shall not exceed the amount you actually paid for the respective product or service.

8.4. User Responsibility

You agree to use our products and services at your own risk and are responsible for complying with the laws of your country when using them.

8.5. Force Majeure

We are not liable for failure to fulfill obligations due to reasons beyond our control, including but not limited to: natural disasters, internet outages, payment system failures, cyberattacks, and other force majeure circumstances.

9. Privacy and Data Protection

We take your personal information and privacy very seriously. Below we explain what data we collect, how we use it, and how we protect it.

9.1. What Data We Collect

When you use our website and purchase products or services, we may collect the following types of data:

• • Contact information: first name, last name, email, phone number.
• • Payment data (via payment provider Stripe) — we do not store card data but only transmit it securely.
• • Technical data: IP address, device type, browser, time of site visit.
• • Purchase and order information.
• • Account registration data (if you create an account).

9.2. How We Use Your Data

We use your information only for the following purposes:

• • Processing and confirming your orders and payments.
• • Providing access to purchased products and services.
• • Customer service and support (responding to your inquiries).
• • Informing you about important updates, promotions, and new products (only with your consent).
• • Compliance with legal requirements (e.g., accounting, taxation).
• • Website analytics and service improvement.

9.3. Data Sharing with Third Parties

We do not sell or transfer your personal data to third parties for commercial purposes. However, to fulfill our obligations, your data may be shared with:

• • Payment providers (e.g., Stripe) for secure payment processing.
• • Hosting providers and technical services ensuring website operation.
• • Authorities if required by law.
• • All third parties are obliged to comply with confidentiality and data protection rules.

9.4. Data Protection

We use modern technical and organizational measures to protect your data from unauthorized access, loss, or alteration. This includes:

• • Encryption of data during transmission (SSL/TLS).
• • Access control and internal security policies.
• • Regular updates of software and security systems.

9.5. Your Rights

Under data protection laws, you have the right to:

• • Obtain information about what data we hold about you.
• • Request correction of inaccurate or outdated information.
• • Request deletion of your data (within legal limits).
• • Restrict or object to data processing in certain cases.
• • Receive a copy of your data in a portable format.
• • Withdraw consent to data processing at any time (if processing is based on your consent).
• • File a complaint with a supervisory authority if you believe your rights have been violated.

9.6. Cookies and Similar Technologies

We use cookies and similar technologies to improve website performance, analyze visits, and personalize content. You can manage cookie settings via your browser or tools on the website.

9.7. Privacy Contact Information

If you have questions or requests related to data protection, please contact us at: [email protected].

10. Security

We take the protection of your personal information and the security of your payments very seriously. Here is what this means for you:

Data Encryption: When you enter information on our website (such as your email or payment details), this data is automatically converted into a special code using SSL/TLS technology. It’s like a lock that secures your data so no unauthorized person can read or steal it during transmission over the internet.

Payment Security: All payments are processed through Stripe — one of the most well-known and secure online payment platforms worldwide. We do not store your bank card details, so even if someone accessed our website, they would not be able to see your bank information.

Access Control: Only specially trained employees of our company can view your personal information — and only when it is genuinely necessary to fulfill an order or provide support. All of them are required to keep your data confidential.

Technical Protection: We regularly update our systems to use the most modern software for protection against viruses, hackers, and other threats. It’s like regular maintenance and repair of a home security system.

Monitoring Suspicious Activity: If we notice anything unusual — for example, someone trying to log into your account from a different device or making payments without your knowledge — we immediately take action to protect you.

However, despite all these measures, it is impossible to completely eliminate the risk of hacking because the internet is an open network. Therefore, we ask you to:

• • Do not share your password or login details with anyone, even if they claim to work for our support team.
• • Use strong passwords and change them periodically.
• • If you notice anything suspicious in your account — notify us immediately.

11. Security Contact Information

If you believe your account has been hacked, someone accessed your personal data, or you notice anything unusual (such as unfamiliar orders or emails from us that you did not request) — please contact us as soon as possible.

You can do this by:

• • Emailing: [email protected] — preferably describe the situation in detail and attach screenshots if available.
• • Calling: +44 7832486552 — we will respond and help resolve the issue.

We treat such matters with the highest priority and will do everything to protect your data and prevent possible damage.

12. Complaints and Dispute Resolution

We want you to be satisfied with your purchases and our service. But if something goes wrong and you have complaints or questions — here is how we suggest resolving them:

How to file a complaint:

If you experience problems with a product, payment, delivery, or any other part of our service, please first contact us by email at [email protected] or by phone at +44 7832486552. Provide detailed information about your issue — the more details, the easier and faster we can help.

Response Time:

We strive to respond to all inquiries within 48 business hours. If your issue is complex, we may contact you for further details.

Dispute Resolution:

If we are unable to resolve your issue directly, you have the right to appeal to independent mediators — organizations that help buyers and sellers find fair solutions. In the European Union, there is the ODR platform (Online Dispute Resolution), where you can file a complaint online. This is a convenient way to resolve disputes without going to court.

Jurisdiction:

All disputes that cannot be resolved amicably will be settled in the courts of England and Wales, as our company is registered and operates under UK law.

Important to Know:

By filing a complaint, you retain all your legal rights as a consumer in the UK and EU. Our Terms do not reduce your rights but only regulate the use of the website and services.

13. Changes to the Terms and Conditions

We may update or change these Terms and Conditions from time to time. This is necessary to reflect new regulations, improve our service, or comply with legal requirements.

How we notify about changes:

All changes will be published on our website at https://shoplyst.store in the Terms and Conditions section. We recommend checking this section regularly to stay informed of updates.

When changes take effect:

New versions of the Terms take effect immediately upon publication on the website, unless otherwise specified. We indicate the effective date of the changes.

What to do if you disagree with the changes:

If you do not agree with the new terms, please stop using the SHOPLYST LIMITED website and services. By continuing to use the website after the changes are published, you automatically accept the new terms.

Why this is important:

Updating the terms helps us ensure security, improve service quality, and comply with laws. We care about transparency and want all users to understand their rights and responsibilities.

14. Miscellaneous

This section includes important additional provisions that help properly interpret and apply our Terms and Conditions.

14.1. Severability

If any provision of these Terms is found to be invalid or unenforceable under the law, this will not affect the remaining provisions. The rest of the Terms remain in full force and effect.

14.2. Assignment of rights and obligations

You may not transfer your rights or obligations under these Terms to third parties without our written consent. We may transfer or assign our rights and obligations to other companies if necessary for business purposes.

14.3. Entire agreement

These Terms and related documents (such as the Privacy Policy and Refund Policy) constitute the entire agreement between you and SHOPLYST LIMITED. They supersede all previous agreements regarding the use of the website and purchase of products.

14.4. No third-party rights

No persons other than you and SHOPLYST LIMITED have the right to enforce these Terms.

14.5. Language of the document

These Terms are drafted in Russian. In case of any discrepancies between translations, the Russian version shall prevail.

14.6. Contact for questions

If you have any questions regarding these Terms, please contact us by email at [email protected] or by phone at +44 7832486552.