Refund & Cancellation Policy

SHOPLYST LIMITED

Address: 14 Fox Street, Gillingham, England, ME7 1HQ
Email: [email protected]
Effective Date: 28 May 2025

1. Introduction

This policy outlines the terms for order cancellations and refunds at SHOPLYST LIMITED. It applies to all digital products purchased through our website, including files, guides, templates, Notion systems, and other intangible goods delivered electronically immediately after payment.

2. Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK), consumers lose the right to cancel a digital content purchase once the download or access has begun, provided they have given explicit consent to start the delivery during the cancellation period and acknowledged the loss of the right to cancel.

Since our products are delivered immediately after payment, by placing an order you agree to:

• Begin the download or access immediately;
• Waive your right to cancel once access is provided;
• Acknowledge that the product is considered delivered upon access or download.

3. Cancellations by the Customer

You may cancel your order only before access to the digital product has been granted (e.g. before downloading, opening, or receiving the access link). After that point, no refunds will be issued, except in cases of:

• Severe technical issues making the product unusable;
• Accidental double payments or billing errors.

4. Cancellations by SHOPLYST LIMITED

We reserve the right to cancel orders due to technical or operational issues, such as:

• Product unavailability;
• Payment processing errors;
• Breach of terms of use by the customer.

In such cases, we will offer a full refund or an appropriate replacement product.

5. Refund Process

If a refund is approved (within the exceptions stated above), it will be processed:

• To the original payment method used at checkout;
• Within up to 10 business days, depending on your bank or payment provider.

We are not responsible for delays caused by third-party payment systems.

6. Non-Refundable Products and Services

The following are non-refundable:

• Digital products that have already been accessed, downloaded, or viewed;
• Services that have been fully performed;
• Customized or personalized products.

7. Customer Responsibilities

Customers are required to:

• Provide accurate and up-to-date contact and billing information;
• Store access details securely;
• Not distribute or resell products without authorization.

Violation of these terms may result in refusal of refunds or suspension of access.

8. How to Request a Refund

If you believe your case meets the refund criteria (e.g., technical malfunction), please contact us:

• Email: [email protected]
• Phone: +44 7832486552
• Website: https://shoplyst.store

Please include your order number, a description of the issue, and any relevant evidence (e.g., screenshots or error messages).

9. Policy Updates

We reserve the right to update this policy at any time. Changes become effective upon publication on our website. If any significant updates are made, we will notify you via email or a website notification.